Employment history

2007 - present 2nd Line Support Engineer, Integralis, Theale
  • Check Point CCSA: Firewall-1, Integrity, SecureClient, Edge, VPN
  • F5: BigIP, Firepass
2005 - 2007 Computer Associate, University of Cambridge

Employed by the JDRF/WT Diabetes and Inflammation Laboratory (DIL) that is part of the Cambridge Institute for Medical Research. Working in a small team I was responsible for a wide variety of system administration tasks including:

  • Installation and maintenance of software in a heterogeneous environment (Windows and Linux workstations as well as Windows, Linux and Solaris servers)
  • User support and helpdesk
  • Troubleshooting hardware and software problems
  • Backup
  • Maintenance of internal and external web servers and websites
2005 IT department, FlexFon GmbH, Berlin

As a part of my training in IT school (see Qualifications) I worked as key member of the IT department with focus on the following tasks:

  • General technical support for all staff members, including installation and configuration of workstations and maintenance of hardware and software
  • Installation, configuration and maintenance of an Asterisk server used as PBX for one of the companys call centres, including a MySQL database and development of a web front-end with HTML and PHP
2003 Technical Support Consultant, DIS AG, Berlin

Working as external consultant for FinanzIT GmbH in the support department for self service systems and e-business, supporting their infrastructure of automated teller machines. My role included:

  • Monitoring of the automated teller machines served by the company
  • Debugging of any occurring problem (error analysis, liasing with service providers including technicians and Telcos)
  • Remote installation of software updates
2000 - 2003 Technical Support Consultant, PSINet Germany GmbH, Berlin/Munich

In my role, I was a member of the Technical Support Group for PSINet Germany, based in Berlin. My role combined the following tasks:

  • Debugging of Leased Lines and Dialup lines (1st line support, error analysis, liasing with Telcos)
  • Analysis of internal network problems (routing, frame relay switching, peering) and liasing with the PSINet network operations group
  • Debugging of problems with hosting products (Shared and Dedicated hosting)
  • Debugging of all types of email Problems
  • Maintenance and debugging of DNS Records (zones)
  • Handling of network abuse complaints (smurf attacks, DoS attacks, spam, open mail relays)
  • During the period November 2002 January 2003 the main task was to support a group of customers as they were migrated from Cybernet to PSINet as part of the larger integration of the business following PSINet's purchase of Cybernet

URL: http://www.internet-webmaster.de/scholz/employments.php