Gundemarie Scholz

• Check Point CCSA: Firewall-1, Integrity, SecureClient, Edge, VPN
• F5: BigIP, Firepass

Employed by the JDRF/WT Diabetes and Inflammation Laboratory (DIL) that is part of the Cambridge Institute for Medical Research. Working in a small team I was responsible for a wide variety of system administration tasks including:

• Installation and maintenance of software in a heterogeneous environment (Windows and Linux workstations as well as Windows, Linux and Solaris servers)
• User support and helpdesk
• Troubleshooting hardware and software problems
• Backup
• Maintenance of internal and external web servers and websites

As a part of my training in IT school (see Qualifications) I worked as key member of the IT department with focus on the following tasks:

• General technical support for all staff members, including installation and configuration of workstations and maintenance of hardware and software
• Installation, configuration and maintenance of an Asterisk server used as PBX for one of the company’s call centres, including a MySQL database and development of a web front-end with HTML and PHP

Working as external consultant for FinanzIT GmbH in the support department for self service systems and e-business, supporting their infrastructure of automated teller machines. My role included:

• Monitoring of the automated teller machines served by the company
• Debugging of any occurring problem (error analysis, liasing with service providers including technicians and Telcos)
• Remote installation of software updates

In my role, I was a member of the Technical Support Group for PSINet Germany, based in Berlin. My role combined the following tasks:

• Debugging of Leased Lines and Dialup lines (1st line support, error analysis, liasing with Telcos)
• Analysis of internal network problems (routing, frame relay switching, peering) and liasing with the PSINet network operations group
• Debugging of problems with hosting products (Shared and Dedicated hosting)
• Debugging of all types of email Problems
• Maintenance and debugging of DNS Records (zones)
• Handling of network abuse complaints (smurf attacks, DoS attacks, spam, open mail relays)
• During the period November 2002 – January 2003 the main task was to support a group of customers as they were migrated from Cybernet to PSINet as part of the larger integration of the business following PSINet's purchase of Cybernet